Privacy policy

Your Privacy at Wicked Silk

  1. Your Experience: We use your data solely to enhance your experience and fulfill our contract with you.

  2. Data Protection: Your data is safeguarded as if it were our own.

  3. Transparency: Expect clear, understandable communication from us.

  4. Your Control: You decide your data preferences and how you interact with us.

  5. Data Relevance: Unnecessary data is promptly deleted.

Detailed Information

At Wicked Silk, we prioritize your privacy. This policy outlines how we handle your personal data when you use our website, mobile app, or communicate with us.

Data Collection

In the past year, we've gathered data like names, contact details, financial information, purchase records, and online activity for purposes such as order processing, communication, marketing, security, legal compliance, and customer service.

Data Usage

We use your information to provide a personalized shopping experience, including order management, customer support, marketing, security measures, error correction, legal compliance, and rights protection.

Data Sources

We obtain your data directly from you, through automatic collection as you navigate our site, and from our service providers.

Legal Basis for Processing

We process your data based on contract performance, legitimate interests, and legal obligations.

Data Sharing

We share data with service providers, affiliated entities, and government agencies when required.

Your Rights

Depending on your jurisdiction, you have rights to access, modify, and control your personal data, including withdrawing consent and filing complaints.

Contact Us

For any privacy-related concerns or to exercise your rights, reach out to customerservice@wicked silk.com.

Data Accuracy and Access

You can update or correct your data through your online account settings.

California and EU/UK Privacy Rights

Residents of California, the EU, and the UK have additional rights regarding data access, correction, deletion, portability, and objection to processing.

Data Transfer Compliance

Wicked Silk adheres to international data privacy frameworks, ensuring proper handling of data received from the EU, UK, and Switzerland.

Data Retention

We retain your data as long as necessary for service provision, legal, or regulatory reasons.

Your Choices

You can opt-out of communications and control web tracking through browser settings.

Legal Compliance

We reserve the right to modify prices and cancel orders due to errors, stock issues, or fraud concerns.

Policy Updates

We periodically update this policy and will notify you of significant changes.

Contact

For data protection inquiries, contact us at customerservice@wicked silk.com.